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Regulator quit on my coleman Roadtrip LXE grill. Figured it was going to be a huge PITA to get a new one.
Got in touch with customer service who sent me an email within minutes with an incident number. She told me just go ahead and reply with a photo of the regulator. Took about 10 minutes total and I'll have a new one by end of week.

I never had to show a receipt or anything. Good to see a megacorp taking care of this issue in such an expedited fashion. I won't hesitate to buy another grill from them in the future. That and the fact this little thing gets hotterthanhell and is a steak searing machine is enough for me.


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Regulator quit on my coleman Roadtrip LXE grill. Figured it was going to be a huge PITA to get a new one.
Got in touch with customer service who sent me an email within minutes with an incident number. She told me just go ahead and reply with a photo of the regulator. Took about 10 minutes total and I'll have a new one by end of week.

I never had to show a receipt or anything. Good to see a megacorp taking care of this issue in such an expedited fashion. I won't hesitate to buy another grill from them in the future. That and the fact this little thing gets hotterthanhell and is a steak searing machine is enough for me.


Sent from my iPhone using Ohub Campfire
I used to work for Coleman and never really had much good to say about them then.

I've got a buddy working in the discount factory outlet warehouse store in Kansas. He's who all the equipment returned gets sent to for rework.

He will do his best to make anyone happy. Great guy.

If you have any issues, send them to Cliff in customer service. Tell him somebody else sent ya! Don't want to use up my good relationships!
 
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