Mercury... Beware - they could care less...

Discussion in 'Boating and Boat Rigging' started by iFishy, May 4, 2018.

  1. iFishy

    iFishy Premium Member

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    Have an issue with part of the propulsion & control system (I'm being careful here).

    I won't name dealer.

    Been having the problem for a month or so, with many calls to them (dealer) - I finally figured it out last week and called the dealer. They say they are waiting for the troubleshooting / repair steps from Mercury - they say Merc has no clue...

    I called Mercury customer service, they said the only option is to work with dealer where I bought it or go somewhere else. They have no "ombudsman" nor could care less...

    If I go to another dealer where I didn't buy it - been there done that - its May...

    So, I'm kinda screwed here and pissed for what I paid, I really can't fish with the way it is. If they see this, they will know who I am and the issue - but I'm pissed.

    AnyOne recommend a really good outboard shop? I had GREAT service from Trouts for a I/O...
     
  2. Bottomfeeder

    Bottomfeeder

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    Took my 1986 75HP to Damark for a new stator and switch box, was very satisfied with their customer service and repair.
    Hope it's not who you have been dealing with.
    Good luck.
     

  3. iFishy

    iFishy Premium Member

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    I've dealt with Damark for a Yammy - very - very happy...
     
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  4. bowhunter426

    bowhunter426

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  5. Quack attack

    Quack attack

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    Personalized Marine Maintenance. (313)838-8387
    They perform mercury warranty repairs and have all the equipment needed to perform any repair. They also are very quick about getting you back on the water. Good luck.
     
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  6. Hot Bite

    Hot Bite

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    Boaters value. Duane. He is busy though.
     
  7. Lago

    Lago

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    In my neck of the woods (Just south of the border) there's Brenner marine. They are merc guys. 419 729 1676
     
  8. scubajay

    scubajay

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    "Mercury... Beware - they could care less..."

    Look at the bright side, at least you're not getting their worst care.
     
  9. bullpup

    bullpup

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    Damark in Gibraltar gets my vote.
     
  10. tonya

    tonya

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    So what's wrong with the motor, your post is very vague. ...
     
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  11. iFishy

    iFishy Premium Member

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    Power steering pump runs continuously draining the "house" battery which in turn means no power steering - that 250 with only manual steering trying to dock in the wind or a busy launch is a real workout.

    Thanks - I'm guessing he's a mobile guy - I'll give him a call later today.

    Are they Merc certified? I'll call later on and talk to them - I would go there with out hesitation based on my past experience.

    Thanks everyone :)
     
  12. steveh27

    steveh27

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    I use Michigan Marine Gear, St Clair Shores.
     
  13. tonya

    tonya

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    I'm still confused, you're saying mercury could care less! yet you have talked with them on the phone and they are working with the dealer where you bought it to resolve the issue?!?
     
  14. iFishy

    iFishy Premium Member

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    They are not... Dealer says Merc is giving him the run around, Merc says the last contact was 3/29 - someone isn't telling the truth. Mercury said my only options were to go somewhere else or use this guy. I asked if there was a customer ombudsman or anything to get this figured out or escalate, nope - talk to your dealer and that was it.
     
  15. Dan Vaclavik

    Dan Vaclavik

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    I feel bad for you, I bought a new boat motor and trailer this year, I must say I was a little nervous due to "new tech" not being user friendly to the back yard mechanic. I had my last boat, a Lund Tyee, Evinrude powered for 22 years with no serious issues. Good luck iFishy!