Last fall my Motorguide Xi5 quit working. Still under warranty, working and shore fishing 7 days a weeks, I decided to ship it to D&R Sports in Kzoo. 100 dollars in shipping to them and 4 hours on the road driving there and back home picking it up I find the less works on my trolling motor than when I brought it there. To top it off they lost my hand remote. They got me a new remote and never sent it to me like they said they would and it was on the shelf when I brought the trolling motor back to get fixed again. So I pick the motor back up and it works this time only 8 hours of time on the road later. Not Lol. So I had it on Saginaw River and Detroit River for a total of 5 days before the gps quit working again. I already plan on calling Motorguide first and see what they say. Then I will call D&R and give the a piece of my mind as to there incompetence, the first time around I was patient because I know people make mistakes including myself. Just wondering what you guys think should happen with this deal? 8 more hours on the road, as well as more time without my $1600 trolling motor has me feeling like they should simply replace the whole unit. It is getting to the point where I could have spent the time on the road and shipping cost; at work and having the money for a new Minn Kota instead. I'm not going to bash Motorguide until I speak with them, but I would advise staying away from D&r. Very lousy service, and honestly I would have expected at least a sorry or thanks for your patience from them the first time around.