Lew's bait casing rods - warranty & customer service

Discussion in 'Tackle Talk' started by december1979, Sep 17, 2020.

  1. december1979

    december1979

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    Location:
    Grand Haven
    I bought a Lew's bait caster rod and real for my son last year from Dunham's. My son loved it, always worked great caught a lot of fish with it. Almost exactly one year later it snapped in half with a small large mouth on it.

    I have emailed Lew's customer service three times since 9/2, this past Monday I called and left a message. Does anyone here have any experience with Lew's customer service? Does Lew's have any customer service are they really bad at it, is this normal to not be able to contact them. I have always thought they were a good company and made good product but now I'm not so sure.
     
  2. tincanary

    tincanary

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    That's strange for Lews, they're one of the best for customer service. Granted, I haven't had any dealings with them during the pandemic, but they were always good in the past.
     

  3. jstfish48162

    jstfish48162

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    Try email
    They responded within hours for me last year.