Aqua View Bad Customer Service

[lkn2fish]

I recently sent my Aqua View camera back for service. They had my camera for months and I can't get a hold of their customer service. I finally called the corporate office and told the young lady on the phone nicely "In this economy people aren't exactly running out to buy underwater cameras so you might want to give better customer service." She said "What does customer service have to do with sales." I'm fed-up with Aqua View. I'm thinking of buying a Atlantis Under Water Viewing System or any other camera made by anyone other than Agua View. Has anyone had any experience with them. I want to stay away from Nature Vision products all together. Which would include Aqua View and Marcum.


lkn2fish

[sea nympho]

I agree that Nature Vision has been somewhat shady since becoming full-line ice fishing suppliers. Esp since they changed the VPG's name to 'showdown' and rarely, if ever, referenced it as being a Nature Vision product. :confused: I'm unimpressed w/ several of their other products too, like the PackShack.

I just recieved a replacement plug for my Scout-1 I ordered only a week ago...but they sent me a power plug/cable. :dizzy:

I just called & they are sending out the proper plug TODAY, I can keep the power cable. I think that was fair enough customer service.

Sorry about your cam/service.:(

[slabs]

I also have has some poor service from Nature Vision. They really should work on keeping the customers they have.

[fishyhands]

I have a "Showdown" and so far so good. I am impressed with the product.

[Bender16v]

I sent my camera back a couple weeks ago and emailed them yesterday to see what was up. It needs a new camera part and will be $175. :( I really like it but for that price I don't want another. Also none of their new cameras have the direction arrow on them. :(
I can't say there was a problem with the service though, other than I had to contact them to find the status. But I'm sure this is their busy time of year.

[jlcrss]

I needed a charger board for the Scout I own. I asked to talk to parts and they transferred me to a voicemail. The voicemail said they would try and return the call within 48 hours. I then pressed zero for the operator. Then requested I talked to a live person. They seemed put off by that. I then got the lady on the phone who's voicemail I originally got. I explained that I need a charger board and I need it asap. She said good luck and its there busiest time of the year. I told her that they should be prepared for that. She finally sent me the board and it was two weeks later. I was not impressed.

[fishyhands]

The morning after I posted not having any problems with my "showdown" I took a guy I used to work with out on the ice to show him how cool sonar fishing was. Went to turn it on and had nothing. Rest of the day was "blind" fishing and didn't produce much. Took the unit home and found the fuse had blown for some reason. Held my breath and put a new one in. It started up and ran like a champ yesterday. I hope this post doesn't put a whammy on it again:lol:

[Capnhook]

I screwed up my Aquaview yesterday, so today I called them, asked for service, and was promptly put me through to VOICEMAIL:rant:, so I hung up. I immediately called back, and when she asked where to put my call to, I said "Look lady, I need to speak to a human being.". She put me through and I ended up speaking to a woman technician who really knew her stuff. I had the unit opened up in front of me and she walked me through it. It worked like a charm. If I wouldn't have been insistant, I'd have been stuck with that stupid voicemail.Capnhook