MJC Archery?

[CaptainNorthwood]

A friend of mine gave me a call today to see if I wanted to go for a ride down to Royal Oak to MJC Archery to pick up a bow he was having some work done on. I had nothing better to do so I decided to go with him. I dont really know anything about that shop other than what I experienced today but you know what they say about first impressions. From the time we were greeted to the time the guy tossed my buddies debit card back onto the countertop I felt as if we were interrupting his day and almost wasting his time. He had nothing positive to say about anything, he questioned his arrow spine, rest setup, who had worked on the bow, and who knows what else. There are ways of explaining the correct and incorrect ways of doing things without being rude/arrogant. Everyone has a skill in life and if my friend new why his bow was shooting funny or the things he was doing incorrectly he wouldnt have needed to come into MJC. Obviously my friend was in his shop because of mistakes my friend had made as well as other archery shops, I just didnt understand his endless bashing of how the bow was setup and other things, it was almost as if he was the only one who has ever setup a bow properly. And before the flame throwers come out I'd like to say that the guy "DID" correct the problem and was knowledgeable and thats why he is able to work on bows for a living. BUT when someones dropping $165 dollars in your shop I'd just think it would be reasonable to expect a little courtesy and respect. Swiping a guys debit card and then tossing it back onto the counter rather than handing back to the customer just seemed rude and unecessary. I'd like to think we just caught him on a bad day which isnt a great excuse but I understand we all have bad days.......... but being so far from his shop I dont really know if it was just a bad day or if it was a typical day, I only know what I experienced!

[GuT_PiLe]

MJC in Royal Oak is one of the best out there.

I'm not sure who was taking care of you, but i must say Jim Morrow of MJC has set me up plenty of times, and is as knowledgeable as they come, and they won't sell you something you don't need. They are strait as an arrow with you. (pun intended)

but yes, i've gone in there a couple of times and felt like i was "bothering" them....attitude is something that they could work on a bit better there, but for some reason you get that at other archery shops as well...its a touch of arrogance i guess....its annoying, but if i want something done and done RIGHT....
MJC is the place to go.

[CaptainNorthwood]

MJC in Royal Oak is one of the best out there.

I'm not sure who was taking care of you, but i must say Jim Morrow of MJC has set me up plenty of times, and is as knowledgeable as they come, and they won't sell you something you don't need. They are strait as an arrow with you. (pun intended)

but yes, i've gone in there a couple of times and felt like i was "bothering" them....attitude is something that they could work on a bit better there, but for some reason you get that at other archery shops as well...its a touch of arrogance i guess....its annoying, but if i want something done and done RIGHT....
MJC is the place to go.

The guy who waited on us was Jim, couldnt recall the name yesterday. I wont argue for a minute that the work done wasnt done well because he did fix the problem right away and he was very knowledgeable. I guess I could handle the arrogance if my stuff is being done right, which it was. I just was kinda shocked at the attitude of someone who is running his own business and is quickly becoming a minority with all the "big box" stores out there, the customer service is bad enough at the big box stores nowadays and I think thats where the smaller type mom and pops shops could gain alot of ground, its hard to compete with big box store prices but customer service is something that is free for the merchant to provide. His prices did seem competitive as compared to other archery shops that I've been in though.

[Michihunter]

The guy who waited on us was Jim, couldnt recall the name yesterday. I wont argue for a minute that the work done wasnt done well because he did fix the problem right away and he was very knowledgeable. I guess I could handle the arrogance if my stuff is being done right, which it was. I just was kinda shocked at the attitude of someone who is running his own business and is quickly becoming a minority with all the "big box" stores out there, the customer service is bad enough at the big box stores nowadays and I think thats where the smaller type mom and pops shops could gain alot of ground, its hard to compete with big box store prices but customer service is something that is free for the merchant to provide. His prices did seem competitive as compared to other archery shops that I've been in though.
That's been a pretty common complaint at MJC for a long time. It doesn't seem to affect his business although I have chosen to do mine elsewhere.

[john warren]

i've had a simular experiance at another shop. the first ime i went in they were very courtious and professional, so i figured i'd take my boy in for some work. when i went back it was just as you say, i seem to be interupting their day. as i looked around there was three employees, and one other customer in the store. as a business owner i was so offended i closed my bow case and have never been back.
the one thing besides being compitant in your job that a business owner can do to make his business be successfull...... make sure every customer that comes in your door knows with out a doubt that you are happy to see them, and really value their business. otherwise someone you have miss treated will tell others about it.

[HUNTERBUTCH]

I have been in the MJC of Macomb a few times. And every time I went, I got BAD business from them. Grant it that Jim nows his stuff. But the help he has isn't worth diddly. I will take my business els where. Just my 2 cents.

[loweboats]

bad experiences myself with MJC...Go to KD

[Joe Archer]

Sounds like someone just needs to develop the "Soshaal Skeels" .:D
<----<<<

[love2fish93]

The guy who waited on us was Jim, couldnt recall the name yesterday. I wont argue for a minute that the work done wasnt done well because he did fix the problem right away and he was very knowledgeable. I guess I could handle the arrogance if my stuff is being done right, which it was. I just was kinda shocked at the attitude of someone who is running his own business and is quickly becoming a minority with all the "big box" stores out there, the customer service is bad enough at the big box stores nowadays and I think thats where the smaller type mom and pops shops could gain alot of ground, its hard to compete with big box store prices but customer service is something that is free for the merchant to provide. His prices did seem competitive as compared to other archery shops that I've been in though.

The guy you want is tim, the younger guy, at the clem location. he knows his stuff.

[mustang72]

:yeahthat:

[EYESON]

I'll be darn if I am goin to go and hunt down a guy to do work for me just because he has a better attitude. Go some where else, if everyone in the orginazation cannot act professional then I say go else where. When you walk through the door it shouldn't matter who waits on you they should all act like you are their most important customer. It is not the one time customers that make you money it is the repeat customers that make you money. In most retail I know th profit is not in the high dollar items i.e bow, it is in the accessories.

[spice64]

I have had just the opposite Jim has made Me feel more than welcome in his store and I have been going there for quiet some time.

[Neal]

I have known Jim since he operated out of his garage, and there no one else I would go to. He not really good at putting on a real huggy, feely front, but he know his stuff and that's what I'm there for. Jim has understandably
had a gripe with those who buy their equipment elsewhere, then run to him when things arent set up right.

The guy you want is tim, the younger guy, at the clem location. he knows his stuff.

Its actually Clinton Twp. (15 Mile just east of Groesbeck)

[EYESON]

Quote: Jim has understandably had a gripe with those who buy their equipment elsewhere, then run to him when things arent set up right.


Being in sales I love this situation. This just allows you to build a life long customer. Fix their problem point it out in a profesonal way and they will be back. He defenetly has the wrong attitude if he wants to deal with the public. My buddy went in to have a string put on his bow, now granted Jim did a good job but man was he crabby. Just about bit off my buddies head when he asked him about Royal Oak Archeres 3D league. I was in need of a dozen arrows but after that went else where. He would be better off to hide in the back room and do a great job on bows and hire people that want to deal with the public work at the counter.

[CaptainNorthwood]

There are a million reasons for people bringing gear in from other areas to have worked on...........they simply may not know he is there. At any rate regardless of how "GOOD" the guy is I would bet dollars to donuts theres not a person on this site who wouldnt be a bit offended if you just spent close to $200 dollars in his store and he couldnt even have the courtesy to hand a debit card back to his paying customer..........I guess tossing it on the counter towards him is just as good:( I dont think so!

[mihunter]

There are a million reasons for people bringing gear in from other areas to have worked on...........they simply may not know he is there. At any rate regardless of how "GOOD" the guy is I would bet dollars to donuts theres not a person on this site who wouldnt be a bit offended if you just spent close to $200 dollars in his store and he couldnt even have the courtesy to hand a debit card back to his paying customer..........I guess tossing it on the counter towards him is just as good:( I dont think so!

I've spent a lot more than $200 at his store and what I really care about is the quality of his work......which is generally 1st rate, and not how he handed me back my debit card. Course I'm not so sensitive....;)

[love2fish93]

Its actually Clinton Twp. (15 Mile just east of Groesbeck)


I apologize. yes you are right.

[Tapfoot]

I went to the Clinton store and asked a question about Whisker Biscuits.
Never been back.
I don't know who the kid was, don't know if he is still there.
But a bad impression has a way of lingering like a bad fart.

[fishnpbr]

I grew up a block south of MJC Archery in Royal Oak and bought my first bow from that location when it was Acorn Archery. I also did business at Starlite Archery which followed Acorn . I bought my last bow from Jim about 4 years ago. Jim is very knowledgeable and they do excellent work on any bow. That being said they do have an attitude with stuff that was purchased elsewhere. They also openly berate accessories with which they do not sell in their shop.
I learned this after taking my young sons bow to MJC for repair. It was a quality bow with decent accessories but not purchased at MJC. Having spent a lot of time in that shop over the years either shooting or shopping I have experienced their arrogance and have stopped going there.

[JWHunter]

I grew up a block south of MJC Archery in Royal Oak and bought my first bow from that location when it was Acorn Archery. I also did business at Starlite Archery which followed Acorn . I bought my last bow from Jim about 4 years ago. Jim is very knowledgeable and they do excellent work on any bow. That being said they do have an attitude with stuff that was purchased elsewhere. They also openly berate accessories with which they do not sell in their shop.
I learned this after taking my young sons bow to MJC for repair. It was a quality bow with decent accessories but not purchased at MJC. Having spent a lot of time in that shop over the years either shooting or shopping I have experienced their arrogance and have stopped going there.

Where do you go now?

[fishnpbr]

JWHunter sorry it took so long to reply. I bought a bow press and an arrow saw and do things myself. I would still go to MJC in a pinch if I ran into something I couldn't handle. I know it's not for everyone to tinker with their stuff but it does save money and it is not rocket science.

[U of M Fan]

I have known Jim since he operated out of his garage, and there no one else I would go to. He not really good at putting on a real huggy, feely front, but he know his stuff and that's what I'm there for. Jim has understandably
had a gripe with those who buy their equipment elsewhere, then run to him when things arent set up right.

I have been going to MJC for about 5 or 6 years now and I'm happy with their service. Jim is not the most personable person but the guy know his stuff and has helped me out many times. One time I told him that I was haveing problems with arrow flight with fixed blade broadheads. He worked with me for almost 2 hours, cutting different arrows until we got it straight. I go there because I know the job will get done the right way.


And the last couple times that I went to the Royal Oak store, Tim was working there.

[symen696]

There prices are NOT competitive! They tried screwing with me about my warranty from matthews, matthews sent me there cause they were closest. They tried to charge me $32.00 to cut down a dozen arrows Because I didnt buy them from him. The only prices that are competitive are the range prices. They tried to tell me they didnt have to acknowledge my warranty due to the fact I bought my bow elsewhere, Matthews disagreed and made them fix it after one phone call. Dont use a pro shop due to the fact I need to know what to do if something goes wrong in the woods.

[U of M Fan]

There prices are NOT competitive! They tried screwing with me about my warranty from matthews, matthews sent me there cause they were closest. They tried to charge me $32.00 to cut down a dozen arrows Because I didnt buy them from him. The only prices that are competitive are the range prices. They tried to tell me they didnt have to acknowledge my warranty due to the fact I bought my bow elsewhere, Matthews disagreed and made them fix it after one phone call. Dont use a pro shop due to the fact I need to know what to do if something goes wrong in the woods.
I paid $675 for a Mathews Switchback XT when they first came out from MJC. I thought that was a great price.

[CaptainNorthwood]

I've spent a lot more than $200 at his store and what I really care about is the quality of his work......which is generally 1st rate, and not how he handed me back my debit card. Course I'm not so sensitive....;)

Congratulations. I guess we can agree do disagree then. Thats why the kids today are so rude because nobody cares anymore on how rude or disrepectful they are too people.

[bigcountrysg]

As a guy who hunts all over South East Michigan. I have been to numerous archery shops. I consider myself as one who spreads the wealth. I mean heck with in 5 minutes of my house I have 3 archery shops. I try to keep all three in bussiness. I have also gone to numerous other shops as well. But when it is time for a tune up I take my bow back to the people I got it from. Yeah it is an hour drive to the place. But they are friendly and they are a dealer of the bow I choose to own. Being they know my bow I keep going to them. For service on my bow. But I go to the others near me for all my other needs.

[Tom Morang]

Jim is one of the best in the State. It sure is easy for you all to criticize and complain about someone while using an alias sitting behind a keyboard. Shame on you fellas.

[Michihunter]

Jim is one of the best in the State. It sure is easy for you all to criticize and complain about someone while using an alias sitting behind a keyboard. Shame on you fellas.
A person could be the best in the WORLD but if he makes it appear I am a waste of his precious time even though I'm supporting his lifestyle with my money, well then I guess he'll have to be the best in the World without my $$ Besides, I know this guy named Dave that is pretty darn good himself. And funny thing about Dave is that he's willing to bend over backwards to make sure you leave not only satisfied but sincerely happy with the work he's done. As far as hiding on the internet, my name is posted in my sig line. Nothing anonymous about me.;)

[Tom Morang]

Can't find michihunter in the phone book.:D

[Michihunter]

Can't find michihunter in the phone book.:DThank God!!! Can you imagine all the phone calls I'd be getting from those anti xbowers?:yikes::lol::lol: On a serious note, you won't find Ted Rutko in the book either.;)

[symen696]

Can't find michihunter in the phone book.:D
My names Jason, and believe me I had no problems tell those guys right to there face how I felt! I can say much about the Royal Oak store, but the Clinton Township store on the other hand. I was told we dont carry Gold Tips cause they suck... Thats just flat out rude along with other things enough was enough. Like I said before I set up the weapon I shoot so a pro shop isnt nec. however a place to buy accesories is. But hey to each his own...:smile-mad

[Huntinforfun]

He probably knows more about Mathews bows than anyone on the earth. He is a master, and gold tips were good before they started making them in korea or china or wherever.

[symen696]

He probably knows more about Mathews bows than anyone on the earth. He is a master, and gold tips were good before they started making them in korea or china or wherever.
Mexico City thanks to nafta along with 90% of everything we have in this country I drive a american truck thats 80% foreign.

[tenring]

Seems to be on par given what I've heard about this place. I'll take my business elsewhere. Wonder what the crossbow situation is going to do to shops like this. I'm guessing they'll sell xbows and benefit from the initial demand, but can't imagine it will be good for bow shops in the long run. A lot less accessories and tweaking with xbows. More of a buy it and forget about it item compared to a regular bow. But I could be wrong.

[Neal]

There must be a reason that Jim has expanded his operations, while others have closed their doors.

I would also like to thank MJC and Jim for donating thousands of dollars of merchandise to pro-hunting orgs. and outdoor education programs over the years.

[tenring]

From what I've heard the Jim guy knows his stuff, but they act like they're doing you a favor allowing you to spend your money there. I still laugh about them telling my buddy that the Whisker Biscuit is for women and children because only women and chilldren have to worry about the arrow falling of the rest while hunting.

[ERnurse]

From what I've heard the Jim guy knows his stuff, but they act like they're doing you a favor allowing you to spend your money there. I still laugh about them telling my buddy that the Whisker Biscuit is for women and children because only women and chilldren have to worry about the arrow falling of the rest while hunting.

All right now--that struck a cord :smile-mad

I just bought my bow from the Clinton TWP store a month ago, true Jim is a bit gruff, Tim on the other hand was very personable. What bothered me is the judgement that occurred when I went in to get my bow. I should be used to it, but this guy is supposed to have all this knowledge, he should be more professional.

Myself and my boyfriend each ordered a Mathews DXT, we went in to pick them up and upon entering the store I was told there was a mistake in the bow they ordered for me-Rats! I thought, I was excited to get my bow, well-- the mistake was that they got a 60#-70# bow in and "of course that was the wrong bow" I said no, that is the bow I ordered, they did not believe that I was going to pull it back, so I asked them to set it at 65# and they stood there waiting for me to draw it back, just wagering I wouldnt -- I did, with ease, as I knew I would--- Dam! I should have taken bets first!!! ;)
Then I had to explain to them that I anticipate elk hunting in the next year or so, plus I like to have a decent draw weight for a flatter trajectory. I shouldnt have to explain this, they should understand it as every Male customer looks for the same thing!
Jim set up my boyfriends bow and I noticed the difference in how he treated him compared to how my guy was towards me. Jim was gruff to him to say the least, my guy was nice. Both were very knowledgeable but if the mood hadnt changed and my guy hadnt made up for Jims behavior, I would have gone else where. I figured Jim didnt want to work on my bow after I proved him wrong :dizzy: I actually thought he was upset about the events, but reading this I realize he is always this way? strange.

[EYESON]

My true belief after being at their facility is that if it wasn't for Matthews they would be in trouble. I wasn't in the market for a new bow but I did need to order a dozen arrows, after Jim's attitude towards my buddie when we were in there I chose to give my $132.00 to Lucky's archery.Alot of people don't know enough about bows or do enough research to make a educated decision on what to buy. They see Matthews on T.V. and see all the marketing and think well that is what I need, even though there are other high quality bows on the market. They find the Matthews dealer go in and order a bow. I wonder if anyone from MJC every reads the bad press and upset posts they get on these forums. I know one shop owner that reads any post about his shop on this site and if something is upsetting someone he invites them into the shop to work it out.

[ERnurse]

Alot of people don't know enough about bows or do enough research to make a educated decision on what to buy. They see Matthews on T.V. and see all the marketing and think well that is what I need, even though there are other high quality bows on the market. They find the Matthews dealer go in and order a bow.

I hope you arent directing that? I was a proud Hoyt owner-7 yrs ago I bought the top of the line Hoyt, this year I went to a couple sport shows checking out and trying different bows including Hoyt, Bowtech, Darton, PSE, and Mathews. I went in to a couple archery shops and shot these different bows side by side, I bought the Mathews, It is the best bow in my opinion and I went in to this saying I wasnt going to buy a NAME ,but now I see how Mathews got its NAME.

[costanza]

I have only been to MJC Archery(Clawson) once-two years ago. The counter 'help' was of no help at all. Attitude was very poor. Someone indicated that 'Jim' was 'understandably' rude to someone who bought products elsewhere. There is NOTHING understandable about that. Jim may be the 'best', but he's in a service related business, and doing what he does hurts sales. Maybe if you are in his 'clique', he'll treat you like a person. I'd never spend another dime with him, unless his attitude changes.

[mihunter]

I wonder if anyone from MJC every reads the bad press and upset posts they get on these forums.


I wonder why everyone that rips on Jim behind the security of a computer can't say these things to his face if they have such a problem with him?

[Neal]

I have only been to MJC Archery(Clawson) once-two years ago. The counter 'help' was of no help at all. Attitude was very poor. Someone indicated that 'Jim' was 'understandably' rude to someone who bought products elsewhere. There is NOTHING understandable about that. Jim may be the 'best', but he's in a service related business, and doing what he does hurts sales. Maybe if you are in his 'clique', he'll treat you like a person. I'd never spend another dime with him, unless his attitude changes.

Nope. No one said understandably rude, I said Understandably has a gripe with.

Doing what he does hurts sales? Yet he is continually expanding. Must be a pretty good market for those who appreciated quality workmanship, and are not so sensitive.

[Michihunter]

Nope. No one said understandably rude, I said Understandably has a gripe with.

Doing what he does hurts sales? Yet he is continually expanding. Must be a pretty good market for those who appreciated quality workmanship, and are not so sensitive.Even one lost customer due to bad customer relations cannot be good for business Neal. Seems there have been quite a few more than one disappointed customer too. One thing I learned in business is the biggest advertisement you will ever get is from the one bad experience with a customer. They tend to tell 200 people as opposed to the person that gets good service that tells only a few. Just think how much better he could be doing.

[Neal]

Thats fine, less of a line for me to wait in;) and AGAIN his business is expanding while others are closing.

So go to some of the other shops who will give you bad quality with a smile.

http://i102.photobucket.com/albums/m82/Nealebrook/soupnazi.jpg?t=1217428648

[ERnurse]

Its easy, just go to him for my warranty work, order anything I need on line, I always get a better price on line, it definitely isnt rocket science to set up a bow,
even I can do it, and have shot a lot of deer with my own handy work :)
I let them set me up since it was thrown in with the purchase of the bow, saved my time ;)

[Fix_F16]

I wonder why everyone that rips on Jim behind the security of a computer can't say these things to his face if they have such a problem with him?



A CUSTOMER should not have to inform a business owner that he's being a jerk. Spending money elsewhere is the boldest statement a customer can make. Mihunter, you make it sound like people should consider it a privilege to do business there. Seems like Jim shares the same attitude. To each his own, but most people don't like to give money to condescending archery snobs.

In a time where there's only a 25% replacement rate of new to old hunters, this kind of attitude hurts our sport. Sure Jim may keep the more expert archers happy as they spend into the thousands on equipment. But what about the new hunters? We all start somewhere and our knowledge and skill levels vary across the board. The bow shop should be a place where people can ask a "stupid" question without coming out of the place feeling stupid.

[EYESON]

I hope you arent directing that? I was a proud Hoyt owner-7 yrs ago I bought the top of the line Hoyt, this year I went to a couple sport shows checking out and trying different bows including Hoyt, Bowtech, Darton, PSE, and Mathews. I went in to a couple archery shops and shot these different bows side by side, I bought the Mathews, It is the best bow in my opinion and I went in to this saying I wasnt going to buy a NAME ,but now I see how Mathews got its NAME.

ERNurse I ws not directing that to anyone. Just the general public. Most people you talk to on the street wouldn't know what axle to axle lentgh or brace height has to do with a bow. Case in point one of my good friends stopped by when I was back in Wisconsin last week to show me his new DXT. I asked him what the brace height was, his answer was, " i don't know". Then I asked what made him decide on the DXT answer was dealer told me this is the best bow on the market, just look at how many we sell and how well they are advertised ect" My point is most people do not do their due deligance.

[ERnurse]

ERNurse I ws not directing that to anyone. Just the general public. Most people you talk to on the street wouldn't know what axle to axle lentgh or brace height has to do with a bow. Case in point one of my good friends stopped by when I was back in Wisconsin last week to show me his new DXT. I asked him what the brace height was, his answer was, " i don't know". Then I asked what made him decide on the DXT answer was dealer told me this is the best bow on the market, just look at how many we sell and how well they are advertised ect" My point is most people do not do their due deligance.
Yeah I know, I dont know why I even posted that. the whole issue is poop if you ask me, but I was off the thread course with that post.
I thought when I was in there that the "gruff attitude" was just from that day, I had no previous experience to this store, but then upon reading this thread I learned that he is that way with all. That is no way to run a business, and it will catch up to him, in this day of internet, from the sharing of experience to the open market that is available.

[Michihunter]

Thats fine, less of a line for me to wait in;) and AGAIN his business is expanding while others are closing.

So go to some of the other shops who will give you bad quality with a smile.

Certainly you aren't suggesting that Jim is the only person capable of setting up a bow. Are you?:confused:

[Neal]

No, there are other very competent guys out there, and others not so much. I KNOW Jim and his guys are, or I would be going somewhere else.

Again, I've known Jim for years. He's not the evil guy who many of you make him out to be.....and most of those who are judgemental start their post with I went there "once". First impressions huh. He is, who he is and doesn't pretend to be someone he's not. He is straight forward honest and many people don't like the truth. I will tell you this....if you're loyal to him, he'll be loyal to you. He's made a career off that.

[Michihunter]

No, there are other very competent guys out there, and others not so much. I KNOW Jim and his guys are, or I would be going somewhere else.

Again, I've known Jim for years. He's not the evil guy who many of you make him out to be.....and most of those who are judgemental start their post with I went there "once". First impressions huh. He is, who he is and doesn't pretend to be someone he's not. He is straight forward honest and many people don't like the truth. I will tell you this....if you're loyal to him, he'll be loyal to you. He's made a career off that.The people that start off their post as "I went there once........" are only going there once BECAUSE of people like Jim. Easy enough to understand I would think.;) Your word of how Jim truly is only works for those that haven't already experienced this man's charm (or lack thereof). Enjoy his work and friendship but please don't try to defend the undefendable.;)

[Tom Morang]

Some of you "fellas" need to get a life, your sounding more and more like a bunch of old laddies with nothing else to do but bitch.:nono:

Only the guilty need to feel guilty, read the sig line.

[Michihunter]

Some of you "fellas" need to get a life, your sounding more and more like a bunch of old laddies with nothing else to do but bitch.:nono:

Only the guilty need to feel guilty, read the sig line.
Actually Tom the thread was asking for opinions on a specific archery store. Can't help it if that archery store is owned by someone's friend. Remember, the truth shall set ya free.:D:D

[Neal]

I'll defend the truth as I see it...I will not stand here and let negative opinions go unanswered without the positive ones. I will encourage others to see the benefit of having a good, reliable shop and to understand the the person involved.

I will comment on the good that he has done for archery, hunting, and outdoor education.

I understand the other opinions and I understand conventional customer service, it's what I do. I would recommend people give it a chance, cause its has worked out well for me and many others.

and btw- Jim is a friend due to many, many years having him work on my equipment, I am not defending him due of friendship, I am defending him due to his quality work.

[Michihunter]

I'll defend the truth as I see it...I will not stand here and let negative opinions go unanswered without the positive ones. I will encourage others to see the benefit of having a good, reliable shop and to understand the the person involved.

I will comment on the good that he has done for archery, hunting, and outdoor education.

I understand the other opinions and I understand conventional customer service, it's what I do. I would recommend people give it a chance, cause its has worked out well for me and many others.

and btw- Jim is a friend due to many, many years having him work on my equipment, I am not defending him due of friendship, I am defending him due to his quality work.No need to defend his work Neal. That's not what's at issue. The man's demeanor is what's at issue. And that is what I was referring to when I said undefendable. Heck even you agree that he can be unpleasant. Seems a lot of people have experienced the same thing and if that's what makes people unhappy then they SHOULD go elsewhere. No one should feel demeaned by someone trying to sell you something regardless of how good they are at their chosen art. If you are indeed a friend, perhaps you can point him to this topic so he can see for himself how potential customers feel about his attitude. Might be doing a friend a favor.;)

[Neal]

No need to defend his work Neal. That's not what's at issue. The man's demeanor is what's at issue. And that is what I was referring to when I said undefendable. Heck even you agree that he can be unpleasant. Seems a lot of people have experienced the same thing and if that's what makes people unhappy then they SHOULD go elsewhere. No one should feel demeaned by someone trying to sell you something regardless of how good they are at their chosen art. If you are indeed a friend, perhaps you can point him to this topic so he can see for himself how potential customers feel about his attitude. Might be doing a friend a favor.;)

Naw, like I said, he is who he is, I doubt he would try to be something he's not....and tell him about this thread? No way, I wouldn't want to make him crabby.:lol:

[Michihunter]

No way, I wouldn't want to make him crabby.:lol:
:lol::lol::lol::lol:

[Tom Morang]

BTW he knows.

[Neal]

BTW he knows.

Think I'll get a discount?:lol:

[Michihunter]

Think I'll get a discount?:lol:
You may but I can pretty much guarantee I wouldn't.:lol::lol:

[ThumbBum]

I have shot in a leage at the Clinton Twp store for the past 5 yeas and in that time Jim has done a fair amount of work on a bow that I didnt buy from him. Although I have to admit that Tim is a little easier to deal with.

Like MICHIHUNTER I have been running my own buisness for a long time and my experiences at MJC are one of the reasons that I thank my lucky stars that Im not in a retail buisness.

Its got to be annoying as all hell to have people come in and ask you 500 questions and try out equipment only to loose the sale to a box store or to the internet because the guy (or girl) can save 50bucks. I realize that providing great service to customers who bought their gear elsewhere is in theory a great way to get new buisness, but it seems like so many people are totally shamelss these days about shoping purely on price and will still go to the cheapest source regardless of the service they receive. Part of what you pay for when you buy a high end item is service after the sale. I probably could have saved a few bucks on every bow or gun Ive ever bought if I hadnt insisted on shopping at stores where I know they could take care of me after. You have to let the dog eat of you want him to hunt for you.

Im not making any excuses for anyone. I better then most understand that as a buisnessperson you frequently have to eat a big old s&*t sandwitch for the customer and smile the whole time you are doing it. But I have known a fair number of guys like Jim over the years (Ive even employed some) and most of them get buy just fine becasue they are good at what they do. Most of them seem to have a kind of "this is me, take it or leave it attitude" and if they cant suceede doing it their way then they dont really care to.

I have YET to meet a guy at either a gun or archery shop that knew his beans that wasnt a bit rough around the edges and believe me I have limits as to the level of "gruffness" I will accept. (I havent set foot in Target Sports in over 12years and I never will again)

[Sasquatch1]

Bought from Jim for years but if you don't spend with him, he won't bother with you. How about the guy with a cane that works there. Looks like a gnome and has a smart_ss answer for everything. He's a real pro in retail isn't he?!

Had to throw my 2 sense in. Love Jim, but it's not the same anymore. Back in the day Jim would set you up in his garage with no fee to put on a string or anything. Now you get some knucklehead touching your bow. Forget it - I'll fix my own bow thank you. Or you can let the gnome fix it. Crankee!!
:evilsmile

[ds619]

I have never had a problem with Jim or MJC. Sometimes they get busy trying to finish a bow in the back or building arrows. Like someone else was saying they answer the questions at MJC only to have the customer go on-line and buy it cheaper. Sure I buy things online that are cheaper, but I know if I want a new bow I will pay a little more to know that the bow is tuned right and adjusted for me. I have been in there when they are swamped and the workers are working with customers, setting up bows, arrows etc. Sometimes they don't have time to chitchat. As far as doing things for free, I don't expect it and nobody else should. Jim use to work out of his garage and did things for free but he is trying to make a living with his two shops and has to charge. I'm going to still go there and buy supplies, take my bow to get worked on etc. All I have to say is Thanks Jim for keeping the shop local and all your help with my shooting in the past. Dan Simon