purchased bow from cabelas, anyone else had problems?

[quix20]

i recently purchased the fred bear instict from cabelas and was very unhappy with the way they set up everything.

the nock was not tight and moved up and down on the serving. the serving was loose and moved on the bow string, the string leeches were not served in and the screws on the cam to set the draw length were not tightened up.

has anyone else had problems with cabelas bow shop like this? i was very pissed off when i got home and saw everything. especially after having to wait an hour for them to set it all up.

[Kelly Johnson]

Uh...yeah.

That's what happens with the big box stores.
It sucks, I know, but what do you expect when the archery tech just transfered depts from the shoe section?

Take it to Dave at KD. He'll get ya setup in a jiffy.

[H&R12]

I purchased a PSE Fireflight 33 from Cabelas last year and couldn't be happier. They were great to me then and I went back this year and they tuned it and replaced leaches for me for next to nothing. I love the bow and the service they provided.

[H&R12]

The tech I worked with this year actually graduated from the same college I did and he has a degree in Fisheries and Wildlife (or something like that) and is opening up his own shop (supposedly). I think his name was Tony.

[NSD]

I got a PSE Fireflight 33 this year at Cabelas and though the service was not good, the equipment is great. I love this bow!

[FireDoc66]

One thing I've really learned after making MULTIPLE trips to Cabela's over the month's; If you are going there needing service on anything you MUST get there first thing in the morning, preferably during the week. Then you can get some undivided attention. Unfortunately though, I know this isn't always possible for some.....Take your bow to a shop and get the service you need, and want. Good luck this season!

[H&R12]

I guess I have to agree with Firedoc. I was always there right after work, first thing in the morning.

[GVDocHoliday]

That's what you can expect from the ganders, basspros, cabelas, etc.

However brass nocks suck and should be nowhere on a bow string, and string leaches are not supposed to be served in.

[CMR]

i recently purchased the fred bear instict from cabelas and was very unhappy with the way they set up everything.

the nock was not tight and moved up and down on the serving. the serving was loose and moved on the bow string, the string leeches were not served in and the screws on the cam to set the draw length were not tightened up.

has anyone else had problems with cabelas bow shop like this? i was very pissed off when i got home and saw everything. especially after having to wait an hour for them to set it all up.

Yup. I've had numerous problems with Cabelas, most recently was yesterday with some items I was gonna pick up. :rant:
Earlier this year I was looking to purchase a Reflex Grizzly bow. I called on a Friday, early morning, to see if they had what I was looking for. The sales rep said yeah we have a couple of them so I asked him to pull aside one and I'll be down there on Saturday to pick it up. So Saturday comes and the wife and I head down there. We go to the Archery department and informed the sales rep that I had a bow on hold in back. Sales rep goes back and a few minutes later comes back with nothing in his hands. Says there are no bows in back on hold. He checks the computer and there's no documentation of any bow on hold. I'm......upset...(to candy coat it). So the rep says he'll locate one at another store, one that I'm looking for, and have it transferred to the Dundee store. Ok, I thought, and I was to get it on the sale price ($299). KEWL!!! So the wife and I leave and within a week I get a call saying my bow is in. So, the wife and I head down there to pick it up. Again, went to the archery department, informed the rep about my bow on hold in back, and the rep goes back and cames back with a bow.....but not a Grizzly. It was an Excursion. I saw that and became furious. I informed the rep, its the WRONG bow. He looks up the info and finds out, yup...wrong bow was sent. So, he puts in for another transfer. So again, the wife and I leave....I'm pissed.
So, that Monday I called the store to talk to the store manager. The phone rep asked if there was something she could do and I told her, yeah...let me talk to the store manager. Well, the manager was out of town but the assistant store manager, Jeff called me at work. I informed him of what has happened with this bow I am trying to get. He apologized and said he was gonna take care of everything. He said he'll call me when the bow comes in. Two days later, he calls. Says its in and asked when I was coming in to get the bow. I told him I'll come in on Friday after work to get the bow. He says it will be at the customer service desk. FINALLY!!!
Wife and I head down there again.....go to the customer service desk and informed the rep that there is a bow on hold for me. She goes back and returns to the desk and calls the assistant store manager. A few minutes later, Jeff shows up shakes my hand and again, apologized for the mix up. He goes back, gets the bow, and comes back. He knocks off $100 of the sale price and says, hope this will help with the incovience. So i got a Reflex Grizzly for $199.
Got two other stories..but that'll be for another time.

Oh, forgot to add......I'll buy stuff at Cabelas but I'll have a proshop work on my bow or gun.

[Due51]

I don't mean to beat a dead horse, but if you would have purchased your bow from one of our sponsors, you may not have experienced the same issues.

(..........I am not a spokesman for this sight or any of it's sponsors. I'm just giving you MY opinion).

[glockman55]

Cabela's is only as good as their worst employee, I know enough about bows to check everything, tightening all the screws, checking the string for wear, inspecting the limbs for cracks, etc. before I start shooting. It's not rocket science. I go to a bow shop to purchase all my archery needs, you pay a little more, but you get better service.

[firenut8190]

First of all they do not have certif. techs setting the bows up. no training from manufactures or tech school Cabela's is to cheap to send us there. If you want more 1-on-1 service there right about comming in on week days. ifyoucall about a product and want to hold it, all the customer holds go up front to the cust.service area there are no holds back in the tech room,Yes it a pain in the A@@ to wait in the long line.When you get there take a Number insted of interupting a outfitter that is helping a customer already!:rant: Try coming in and having you bow fixed or buying a new one not 3weeks before season. Outfitters don't care if your Pi@@ off or if you been waiting 1 hr. we only get payed $ 8.19 per hr:sad:. CMR you got a good deal on that bow They do care about knocking $ 100.00 off they are still making $120.00 off you

[CMR]

First of all they do not have certif. techs setting the bows up. no training from manufactures or tech school Cabela's is to cheap to send us there. If you want more 1-on-1 service there right about comming in on week days. ifyoucall about a product and want to hold it, all the customer holds go up front to the cust.service area there are no holds back in the tech room,Yes it a pain in the A@@ to wait in the long line.When you get there take a Number insted of interupting a outfitter that is helping a customer already!:rant: Try coming in and having you bow fixed or buying a new one not 3weeks before season. Outfitters don't care if your Pi@@ off or if you been waiting 1 hr. we only get payed $ 8.19 per hr:sad:. CMR you got a good deal on that bow They do care about knocking $ 100.00 off they are still making $120.00 off you

Maybe Cabelas should train their sales reps/outfitters PROPERLY.
Example, I switched a sight off of my bow a few weeks ago. Prior to that I had the sight transfered from the Nebraska store. Was informed it would be up at customer service and would take 7-10 days. I would recieve a call.
10 days came, no phone call. So I called. No sight. I called a few days later. .No sight. After THREE freaking weeks, I'm getting PO'ed. So I called customer service. No sight. Asked to talk to the manager. Got him on the phone and stated that I had a sight transfered from another store and its been three weeks, can we find out whats going on? He puts me on hold for quite awhile and comes back informing me that its been sitting in the back for TWO WEEKS!!! I informed him I never recieved a call and he needs to make sure his employees are doing their job!!!:rant: :rant:

[Kelly Johnson]

Maybe Cabelas should train their sales reps/outfitters PROPERLY.

And why would they do that CMR?

You STILL bought your bow there no?:dizzy:

Yet you stop in and have a true pro shop fix these mistakes?

Look at it from the shop owners eyes...complain and grip about Cabela's and praise the Pro shops service....and still buy the bow from Cabelas.

[Ninja]

First of all they do not have certif. techs setting the bows up. no training from manufactures or tech school Cabela's is to cheap to send us there. If you want more 1-on-1 service there right about comming in on week days. ifyoucall about a product and want to hold it, all the customer holds go up front to the cust.service area there are no holds back in the tech room,Yes it a pain in the A@@ to wait in the long line.When you get there take a Number insted of interupting a outfitter that is helping a customer already!:rant: Try coming in and having you bow fixed or buying a new one not 3weeks before season. Outfitters don't care if your Pi@@ off or if you been waiting 1 hr. we only get payed $ 8.19 per hr:sad:. CMR you got a good deal on that bow They do care about knocking $ 100.00 off they are still making $120.00 off you

Wow....

Please everyone.....come into my shop and walk right in....no need to take a number.
Walk right up to the owner or to my tech and talk to us anytime you want.

Please come into my shop 1 week, 2 weeks, 3 weeks before the season....whenever you want to come and buy a bow....I won't get mad, I promise.

I CARE about my cutomers, I want them to be happy, I want them to feel welcome, I want to call them by name when they stop in.

Sometimes you may have to wait an hour at my store too, but the coffee will be fresh, the service will be great, and you can join right in on the good conversation.

Last but not least....my employees don't make a fortune either, but they LOVE what they're doing, they take PRIDE in their work, and they truly enjoy the satisfaction of knowing a customer is leaving my shop with good equipment that works for them.

CMR....pay a few extra bucks and buy accessories from a local shop too....it pays off in the long run.

[Ninja]

I don't mean to beat a dead horse, but if you would have purchased your bow from one of our sponsors, you may not have experienced the same issues.

(..........I am not a spokesman for this sight or any of it's sponsors. I'm just giving you MY opinion).


The horse ain't dead!!! :D

Keep beating it and preaching this message all you want!!! :chillin:

[dtg]

I bought a brand new Browning Afterburner on E-bay about 5 years ago and took it to Gander to get set up, it was closest. After a few attempts to get it paper tuned and NOT being able to make it work, I took it to Hill Top in Greenville, a bit of a drive, but they were able to get it paper tuned. I haven't shot fixed blades with it yet, but will be soon. It wouldn't shoot fixed that well, but shot Mechanicals fine. Now that I'm back up in a tree after 3 years, I want to go with fixed heads again.

It pays to get your stuff set up at a knowledgable place, so it may cost a little more or it may not at least they know what they are doing.

[CMR]

And why would they do that CMR?

You STILL bought your bow there no?:dizzy:

Yet you stop in and have a true pro shop fix these mistakes?

Look at it from the shop owners eyes...complain and grip about Cabela's and praise the Pro shops service....and still buy the bow from Cabelas.

1) Yup, still bought the bow there because I couldn't find anyone in my area that had one. (Would have gone to K&D but I believe Ken was just getting everything setup). If you were offered a bow...the bow you wanted for $199 new, wouldn't you get it too?
2) What mistakes? I didn't have the bow tuned at Cabelas. Went to 4 Seasons for it being tuned.
3) Yeah, I am gonna complain about Cabelas customer service because they are in the business of CUSTOMER SERVICE. And seems everywhere you go, customer service sucks. And my point is Cabelas has changed over the past couple of years. Their "customer service" has gone down hill. I'm sure there are others that can vouch for that too.
4) Yeah, I'm gonna buy the bow I want at the best price I can find. Do you go in to a car dealship and buy the vehicle with the first price they offer? Probably not....you shop around, right? So whats the difference between that and buying a bow at a reasonable price? Maybe if some places wouldn't jack up their prices on bows, this wouldn't be an issue. And I'm talking a few hundred dollars difference. Yes, I've seen it and not gonna mention any names.

[Burksee]

I don't mean to beat a dead horse, but if you would have purchased your bow from one of our sponsors, you may not have experienced the same issues.

(..........I am not a spokesman for this sight or any of it's sponsors. I'm just giving you MY opinion).

The horse ain't dead!!! :D

Keep beating it and preaching this message all you want!!! :chillin:Due's just after that can of suckers behind the counter! LOL!:yikes: :lol:

[laterilus]

I can say even the small shops can screw it up,decided to purchase a switch back xt. I go to Clio off m57, they got it in right hand put it together for me I cant hit for crap and I am being kind about the accuracy I was getting. I throw a post out here and I am on my way to KD they put the laser to it and it aint but maybe 1/4 in past the riser and it is off, way off, way the F off, and this came from a small shop that is supposed to in touch with the hunter, yeah right, eye ballin it.Thanks to KD I am on the money and waiting with baited breath to put an arrow into a deer. I am not saying you cant good service or products big chain stores just be wary of them when it come to equiment that will fit you and only you.

[quix20]

there were many reasons as to why i went to cabelas. i had been to a couple of smaller shops and no one had what i was really looking for. went to the big box store thinking that they might have a wider selection looking at their website and their catalog. got to the store and they didnt have bunk for bows period. told the sales person what i wanted he looked it up, said they didnt have it. gave him another one that i was interested in shooting and they didnt have that. finally after about a half hour of looking for bows in my price range he goes to the back and brings the bow i had originally asked about (and was told not in stock) out.

i shoot it a couple of times and really like it. he gets all equipment to go with it and i pay for it. he then tells me that it will be an hour to get it setup. the part that pissed me off was the fact that i was the 3rd guy in the archery dept and everyone that was there before me had left because they didnt have any in stock. then to tell me it is an hour wait... again, no biggie if they fix it up right the first time. but to get it home and find out that it was set up right was very frustrating. they had ample time to get it done right and didnt, plain and simple. i dont care what they get paid, all i care about is they get paid to do a job, they should do it right. if they dont like what they get paid, go get a different job.

anyways, i got home today after emailing them about my problems and one of the managers called and left a message for me to call him back. he is out of the store right now, but i will call him tommorow for sure.

i would have gladly gone to one of the sponsors here on the site. but i didnt. next time i need something set up though, i will gladly head to one of the sponsors of the site.

as far as waiting till 3 weeks before the season, that is a different story. if some punk wouldnt have broken into my truck and stolen my old bow i wouldnt have needed to wait, i would have been all set. but sometimes things happen and you have to deal with the hand you are dealt. and unfortunately i was dealt a late hand and had to recover quick from it. so firenut i hope that is a good enough excuse for you to accept. if not oh well, no skin off my back.

but i wouldnt think when i bought it would matter, if i drop 500+ bucks on something i want it done right not half *****.

[Ninja]

I can say even the small shops can screw it up,decided to purchase a switch back xt. I go to Clio off m57, they got it in right hand put it together for me I cant hit for crap and I am being kind about the accuracy I was getting. I throw a post out here and I am on my way to KD they put the laser to it and it aint but maybe 1/4 in past the riser and it is off, way off, way the F off, and this came from a small shop that is supposed to in touch with the hunter, yeah right, eye ballin it.Thanks to KD I am on the money and waiting with baited breath to put an arrow into a deer. I am not saying you cant good service or products big chain stores just be wary of them when it come to equiment that will fit you and only you.


Laterilus,
Happy to see you're still shooting bullets.
Glad we could help you out, let me know if you need anything else. :)

[Ninja]

Quix,

If they don't get it right for ya, bring it on, I'll get you hooked all up.

[quix20]

thanks ninja, i think i have been in your store once before to pick up some fishing supplies while with a friend.

the bow is mostly taken care of. i got everything tightened up, and tried to do a little paper tuning last night on it. got it almost perfect, but still need to get farther. if i have time this weekend i will run over and finish it up at your place.

[OSXer]

I bought a bow from Cabelas once - turns out that they don't do **** for warrenty work there. :rolleyes:

I talked to local shops and everyone wanted ~$40-$50 + the normal service charges to replace the limbs on my PSE that had developed hairline cracks. Luckly PSE was great about things and enabled me to just male them my bow (~$20 or so at the time) and they replaced the limbs and shipped it back.

I would never purchase another bow at Cabelas though - they only care about the initial sale.

[firenut8190]

Sorry that your bow was stolen from your truck. I have forgotten about you so no skin off my back either.

[Huntinggirl]

Like that Avatar Kelly. :D


Uh...yeah.

That's what happens with the big box stores.
It sucks, I know, but what do you expect when the archery tech just transfered depts from the shoe section?

Take it to Dave at KD. He'll get ya setup in a jiffy.

[H&R12]

Ninja you sure do drop alot of plugs for your store. I'm sure that you do great work and all, but every chance you get you say you can do better than the next guy. Are you really that good???

[Ninja]

Ninja you sure do drop alot of plugs for your store. I'm sure that you do great work and all, but every chance you get you say you can do better than the next guy. Are you really that good???


So far we have delivered as promised.
I think your post is inaccurate.

I don't recall claiming to be better than everyone else, but I can assure you that you will be happier at my shop than any of the big-box stores when it comes to personal attention, proper set-ups and service before, during and after the sale.
I guess you'll just have to take the word of those board members who have been here.